Who we are: Movahost is operated by Salam Payment Technologies PLT (the “Company”, “Movahost”, “we”, “us”, or “our”), a limited liability partnership registered in Malaysia.
Registered details: LLP0040561-LGN
Registered office: No. 33-4, Jalan 3/146, Metro Centre, Bandar Tasik Selatan, 57000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.
Contact (general): [email protected]

By creating an account, placing an order, or using our services, you (“Customer”, “you”) agree to these Terms & Conditions (“Terms”).

Movahost complies with Malaysia’s Personal Data Protection Act 2010 (Act 709) and the Personal Data Protection (Amendment) Act 2024 (Act A1727), breach notification, data portability and cross-border transfers, as brought into force by the Minister and guided by JPDP directives.

1) Definitions

• Services: Hosting, compute, storage, networking, DNS, backup/snapshots, and related services we make available.
• Order: Any online checkout, order form, or statement of work referencing these Terms.
• Subscription Term: The then-current paid period for your Services.
• Customer Content: Data, software, files, websites, apps, or materials you (or your end-users) upload, host, or process via the Services.
• AUP: The Acceptable Use Policy in Section 7.

2) Your Account

You must provide accurate information, keep credentials secure, and are responsible for all activity under your account. We may refuse, suspend, or cancel accounts for non-payment, AUP breaches, or security risk.

3) Orders, Term, Renewals, Cancellation

Services are sold on subscription and auto-renew unless you disable or cancel before renewal. You may cancel at any time; cancellation takes effect at the end of the current Subscription Term. Unless a product page says otherwise, fees are non-refundable (see Section 4 and Section 9 for .MY domains).

4) Fees, Taxes, Late Payment, Refunds

Fees are shown at checkout or in the Order and are exclusive of taxes unless stated. You authorise recurring charges to your saved payment method. Refunds: none. All payments are final, including unused time, setup fees, add-ons, and renewals. Unpaid balances may lead to suspension; late fees or recovery costs may apply where permitted by law.

5) Service Description & Changes

We may enhance, modify, or deprecate features, locations, or interfaces. If a change materially degrades a paid feature you rely on, we will provide a commercially reasonable remedy (e.g., configuration alternative or pro-rata credit).

6) Customer Content & Responsibility

• Ownership: You retain all rights in Customer Content.
• Licence to Operate: You grant us a limited licence to host, transmit, cache, and process Customer Content to deliver the Services.
• Backups/Snapshots: Unless stated in your plan, you are responsible for independent backups. Where your plan includes daily snapshots retained for 7 days, restores are best-effort and not part of the SLA; snapshots may be unavailable due to security events, corruption, or platform constraints.
• Compliance: You’re responsible for legality of Customer Content and your end-users’ use.

7) Acceptable Use Policy (AUP)

You and your end-users may not:

1. Use the Services for unlawful activity or publish indecent, obscene, false, menacing, or offensive content prohibited under the Communications and Multimedia Act 1998 (Act 588) and related codes. (VERTIC)
2. Send spam/unsolicited bulk messages, operate open relays, or harvest data.
3. Host malware, operate command-and-control, conduct DDoS, or attempt unauthorised access.
4. Infringe intellectual property or privacy rights.
5. Interfere with security or resource limits.

Prohibited workloads: None beyond the above AUP and applicable law. Resource-intensive workloads are allowed if your plan’s quotas and fair-use limits are respected; we may rate-limit or isolate workloads to protect platform stability.

Enforcement: We may throttle, isolate, suspend, or terminate Services and assist law enforcement where AUP violations or security risks are identified.

8) Data Protection

• Roles: For Customer Content, we generally act as a data processor under your instructions; for account, billing, site, and support data, we act as a data controller.
• Law: We comply with PDPA 2010 and the 2024 amendments (incl. DPO, breach notice, portability, cross-border).
• Breach Notice: We assess suspected personal data breaches and notify the Personal Data Protection Commissioner and affected individuals where required by JPDP’s DBN Guideline.
• Cross-Border Transfers: Transfers outside Malaysia follow PDPA-permitted bases as set out in JPDP’s cross-border guidance (e.g., substantially similar laws, appropriate safeguards, or consent).

9) Domains, SSL, and Third-Party Services

• .MY Domains: Registration/renewal of .MY domains is subject to MYNIC’s Registrant Agreement and policies; fees are non-refundable and lifecycle actions (suspension, deletion, redemption) follow MYNIC rules.
• SSL & Software: Issued/licensed by third parties under their terms.
• Integrations: If you connect third-party tools, their privacy/licensing terms apply to those tools.

10) Service Levels (SLA)

We target 99.9% Monthly Uptime Percentage (MUP) for covered hosting services.

10.1 Measurement

• MUP = (TotalMinutes−ExcludedMinutes−DowntimeMinutes)÷(TotalMinutes−ExcludedMinutes)(Total Minutes − Excluded Minutes − Downtime Minutes) ÷ (Total Minutes − Excluded Minutes) × 100%.
• Downtime is measured by our monitoring from multiple locations and corroborated by platform logs/status.

10.2 Exclusions
No credit for downtime due to:

1. scheduled maintenance with prior notice,
2. emergency maintenance to preserve security/stability,
3. Customer acts/omissions or usage above limits,
4. failures of the public internet, DNS outside our control, or third-party services,
5. DDoS or other attacks,
6. force majeure.

10.3 Credits (applied to future invoices, not cash refunds)

• <99.9% and ≥99.0%: 10% of monthly fee for the affected service
• <99.0% and ≥95.0%: 25%
• <95.0% and ≥90.0%: 50%
• <90.0%: 100%
  Maximum total credit = the monthly fee for the affected service for that billing month. Free/beta tiers are excluded.

10.4 Claim Process
Open a ticket within 30 days after the month-end, citing incident timestamps. If verified against our logs, we apply the credit to your next invoice.

(Legal context reference for electronic contracting/records appears in Section 17.)

11) Maintenance

We perform scheduled and emergency maintenance and aim to minimise disruption. Where practicable, we will provide prior notice via status page or email.

12) Support

Business Hours: 09:30–17:30 MYT (UTC+8), Monday–Friday, closed on weekends and Malaysia public holidays. We provide ticket/email support; additional channels/SLAs may require a specific plan.

13) Suspension & Termination

We may suspend or terminate Services immediately for: (a) material breach (incl. AUP or non-payment), (b) security risk or abuse, (c) legal request/court order. On termination, your right to use the Services ceases; we may delete data per retention windows.

14) Intellectual Property

We (and our licensors) retain all rights in the Services, software, APIs, documentation, and branding. No rights are granted except as expressly stated.

15) Warranties & Disclaimers

Services are provided “as is” and “as available” without warranties of merchantability, fitness for a particular purpose, or non-infringement, and without any guarantee of uninterrupted or error-free operation.

16) Limitation of Liability

To the maximum extent permitted by law:

• No indirect damages: We are not liable for lost profits, revenue, goodwill, or indirect/special/consequential damages.
• Cap: Our aggregate liability for all claims in a Subscription Term is limited to the fees you paid for the affected Services in the 12 months before the event.
• Exclusions: Nothing limits liability that cannot legally be limited.

17) Electronic Contracts & Notices

You consent to transact electronically; click-wrap and similar actions create binding agreements under Malaysia’s Electronic Commerce Act 2006 (Act 658). Notices may be given by email, in-product message, or posting on our website.

18) Export Controls & Sanctions

You represent you are not subject to prohibitions under applicable export control or sanctions regimes and will not use the Services in restricted jurisdictions or for prohibited end-uses.

19) Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control (e.g., network/power failures, large-scale DDoS, natural disasters, or regulatory actions).

20) Changes to Terms

We may update these Terms for legal, technical, or business reasons. If an update materially affects your rights, we will provide reasonable notice (e.g., email or dashboard). Continued use after the effective date constitutes acceptance.

21) Governing Law & Dispute Resolution

These Terms are governed by the laws of Malaysia. The courts of Kuala Lumpur have exclusive jurisdiction, without prejudice to any mandatory consumer protections that may apply.

Legal References (for audit/readiness)

• PDPA 2010 (Act 709) and JPDP resources.
• PDPA Amendment 2024 (Act A1727) (including controller terminology and staged commencement).
• JPDP Data Breach Notification Guideline (2025) and cross-border transfer guidance.
• Communications and Multimedia Act 1998 (Act 588)—content prohibitions relevant to AUP.
• Electronic Commerce Act 2006 (Act 658)—recognition of electronic messages/e-signatures.
• MYNIC .MY Registrant Agreement—domain lifecycle/fees are non-refundable.